Get help with Mozilla products. There are many ways to get support for Mozilla projects, including community run message boards, newsgroups and chat rooms.
Online Knowledge Bases and Documentation
Message Boards
MozillaZine is a community-run message board that provides user support. You can search for answers to questions other users have already asked, or post a new question of your own.
Newsgroups
Use a newsgroup reader like Thunderbird or Outlook Express to subscribe to these newsgroups which cover support-related issues.
- Firefox Support:
- Via newsgroup reader: mozilla.support.firefox
- Via Web browser: mozilla.support.firefox
- Thunderbird Support:
- Via newsgroup reader: mozilla.support.thunderbird
- Via Web browser: mozilla.support.thunderbird
Guidebooks
If you're looking for a complete walkthrough of the Firefox and Thunderbird experiences, a variety of guidebooks exist to help everyone from beginners to advanced users. We recommend checking your favorite local or online bookstore for the guide that best suits you.
Online Chat
You can chat with other users live using the Internet Relay Chat (IRC) service. Install an IRC Client (such as ChatZilla), connect to irc.mozilla.org, then join the #firefox or #thunderbird channels. Just say “hi” and then ask away!
Third Party Support
Many Internet Service Providers (ISPs) and computer retailers provide support for Firefox and Thunderbird.
Paid support is also available from the following independent providers (who are not affiliated with Mozilla)
- InfoSpan - Telephone support at 1-888-586-4539 is available for Firefox 0.9 and above, Thunderbird 0.8 and above, and final Mozilla release versions 1.5, 1.6, and above. $39.95 per incident.